Raleigh Roundtable 1 - Raleigh Sign Solutions
Welcome to the Raleigh Roundtable, a weekly email digest that offers you takeaways from my conversations with Raleigh business owners + small business news.
This email is a direct connection from me to you. I'm always open to feedback - feel free to recommend questions to ask, typo corrections, etc.
On to this week's Roundtable!
Carlo Morbidini, Owner of Raleigh Sign Solutions
This week, I sat down with Carlo to talk about the sign business and his advice to other business owners. Reply to this email to let me know what you think!
Carlo began his career working for a company in New York offering signage to businesses in his free time. In 1999, sensing a saturated market, he moved down to Raleigh. His hobby eventually grew into the business now known as Raleigh Sign Solutions, a company offering quality custom signage throughout North Carolina and the U.S.
One Question, One Answer
JP: What's the biggest piece of advice you would give to another business owner?
CM: "To be patient. Take your time. Learn your business. In the past, I would lose jobs by not following up promptly. I had to learn to immediately follow up and make sure their needs were met. Make sure that the customer is always taken care of. If you don't do that, I don't think you can hold on to your business."
|Carlo has had to adapt his sales process with customers because of slowdowns in local government with the permitting process. With the longer timeline, the key to success seems to be setting customer expectations.
Another takeaway from Carlo was the importance of hiring good people. "Once I get them trained and acclimated, I keep them. It takes a few years to train them, but since I keep them on long-term, it's worth every penny."
Raleigh Sign Solutions offers custom sign solutions for small businesses in Raleigh. I like their illuminated channel letters.
|1. The new location for Sam Jones BBQ opened in Raleigh earlier this week! Located at 502 Lenoir St. near Boylan Heights, the style of BBQ Sam offers is known as "whole-hog." I can't wait to try it.
2. Charles Winston, the co-founder of the Angus Barn Steakhouse, has died at 91 years old. Charles and Thad Eure Jr. opened the steakhouse in 1960 and grew to become one of the best-known restaurants in North Carolina. We've lost a legend!
Charles' son, Winston Jr., had worthy praise for his father: “The reason they were successful is they were willing to do whatever it took to make it right,” Winston Jr. said. “They had an unbelievable work ethic.”
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